If your GTA 6 pre-load is not working, the cause is usually timing, storage space or a busy store server. Work through these fixes in order on PS5 or Xbox Series X|S.
Key Facts
- PS5 pre-load: from midnight local time on November 10
- Xbox pre-load: from 12 a.m. GMT on November 10
- Space needed: up to 212 GB
- Who can pre-load: digital pre-orders only
Fixes when the download will not start
- Check the time. PS5 opens at midnight in your time zone, and Xbox at 12 a.m. GMT. Before that, nothing will download.
- Check your order. Only digital pre-orders can pre-load. A boxed copy needs its code redeemed first, from November 12.
- Check the account. You must be signed in to the same account that bought the game.
- Free up space. The game needs up to 212 GB on the internal drive, a PS5 M.2 SSD or an Xbox expansion card. A USB drive will not do.
- Start it by hand. Open the game in your library and choose Download or Install.
GTA 6 pre-load not working after it started
- Stuck at a percentage: pause the download, wait a minute, then resume it.
- Still stuck: restart the console fully, not just rest mode, then resume.
- Very slow: use a wired connection if you can, and pause other downloads and streams.
- Stops overnight: on PS5, allow Stay Connected to the Internet in rest mode. On Xbox, use a power setting that allows downloads while asleep.
Check if the store is down
Millions of players are downloading at once, so the stores may slow down. Check the official PlayStation Network status or Xbox status pages. If there is an outage, wait and try again later.
Pro Tip
For the full set-up, see our step-by-step pre-load guide. Also, check when the game unlocks in your region in the release time guide.
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